Payments and pricing

• Issues with a promotion

  In case you have issues when using a promo code, make sure that: Here are a few more things to keep in mind:Few readers

• I was charged twice for the same trip

  You may notice a pending charge on your account. It is a temporary card verification hold coming from your bank to check your card’s validity and minimize any fraudulent use of your card and information. This hold of money (authorization) is never charged to your account, but it can be listed as a pending charge that is either returned immediately or within 10 business days, depending on your bank. If the amount has not been released after 10 business days, please contact your bank or finFew readers

• Price higher than expected

  We are sorry to hear that the final price was different from what you expected! The final price may increase if: If you are still concerned about the amount you had to pay, please contact our Support team.Few readers

• Paid wait time fees

  Paid wait time fee is a per-minute charge when the vehicle speed becomes less than 20 km/h and starts after waiting three minutes upon the driver arrivals at your location This fee helps to compensate for the driver's efforts and time spent waiting. If your trip is cancelled, you won't be charged for the waiting time. If you have any questions regarFew readers

• I didn’t receive my refund

  It may take up to 10 business days to receive a refund. If more time has passed and you still haven’t received your refund, please contact our Support team.Few readers

• Resolving a failed payment

  A card payment may fail for a number of reasons: If you still experience issues, please contact our Support team.Few readers

• Driver asked cash for in-app payment trip

  it’s not possible to change the selected payment method after the trip request has been accepted. The selected payment method can be checked in the rider app throughout the active order. If the driver tried to collect or collected cash for a ride for which an in-app payment method had been selected, please contact our Support to report the situation.Few readers

Account and data

• How can I create a Loop account?

  Once your account is activated, you are ready to use Loop!Few readers

Using Loop

• How to book or request a trip

  1. Select your place (place of departure) 2. Select the drop-off location (final destination) youtube You can alsFew readers

App and features

• How to make a pre-booking

  1. Select your place (place of departure) 2. Select the drop-off location (final destination) 3.Confirm the flight to receive the captain!Few readers