Articles on: For Riders

Issues with a promotion

In case you have issues when using a promo code, make sure that:

Your promo code or discount hasn’t expired
Referral codes can only be redeemed by customers who don’t share a payment method or a device with an existing customer
You are using the latest app version.

Here are a few more things to keep in mind:

A promo code given for a ride in a particular country cannot be applied to a trip in another country
Two or more promo codes cannot be applied at once
If you change the payment method, the code will need to be reselected
If the value of the promo code is higher than the trip price, the remaining amount cannot be used for another trip
If your promotion covers the full price of your trip, we may still perform a card authorisation to validate your payment method
Some percentage-based discounts can have a maximum amount that is deducted.

If the above has not solved your issue, please contact our Support team.

Updated on: 13/09/2022

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